Return & Refund Policy

At BrandOutlet.in, we want you to be satisfied with your purchase. If you receive an eligible product that does not meet your expectations, you may request a return subject to the conditions below.

Return Eligibility

We accept return requests within 7 days of delivery.

To be eligible for a return:

• The product must be unused, unworn, and unwashed.

• All original tags, labels, packaging, and accessories must be intact.

• The product must be in its original condition.

• The product must not show signs of use, damage, alteration, or washing.

We reserve the right to reject a return if the returned product does not meet these conditions.

Non-Returnable Items

The following items may not be eligible for return or refund:

• Products that have been used, worn, washed, altered, or damaged after delivery.

• Products without original tags or packaging.

• Products damaged due to misuse, improper handling, or normal wear and tear.

• Personalised or specially customised products, where applicable.

• Any products specifically marked as non-returnable at the time of purchase.

Wrong, Damaged or Defective Products

If you receive:

• A wrong product,

• A damaged product, or

• A product with a manufacturing defect,

please contact us within 48 hours of delivery with your order details and clear photographs or videos of the issue.

After verification, we will arrange an appropriate resolution, which may include a replacement, refund, or other suitable solution depending on product availability and the nature of the issue.

Refunds

Once your returned product is received and inspected, we will notify you regarding the approval or rejection of your refund.

If approved, refunds will be processed to the original payment method or through another appropriate method.

Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider.

Return Shipping

For returns due to a wrong, damaged, or defective product, return shipping may be arranged or covered by BrandOutlet.in after verification.

For other eligible returns, return shipping charges may be deducted from the refund amount or borne by the customer, depending on the circumstances.

Cancellation

Orders may be cancelled before they are dispatched. Once an order has been dispatched, cancellation may no longer be possible and the return policy will apply.

Contact Us

For return, refund, cancellation, or product-related queries, please contact us through the Contact Us page on BrandOutlet.in or via our official customer care number or email mentioned in about us section

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